Katie O'Brien Website Designer for Interior Designers

Website Care Plans

My website care plans were created with you in mind. Providing you worry-free, website maintenance and support.

Imagine never having to worry about your website again. Imagine the peace of mind knowing a team of experts are caring for your website all hours of the day and night.

That’s just what’s possible with a website care plan from my team.

Maintenance

$97 / month

  • Weekly WordPress Updates
  • Daily Cloud Backups (+90 days storage)
  • Daily Security Scans
  • Malware Cleanup
  • Monthly Maintenance Report

Maintenance + Support

$197 / month

  • Weekly WordPress Updates
  • Daily Cloud Backups (+90 days storage)
  • Daily Security Scans
  • Malware Cleanup
  • Monthly Maintenance Report
  • Unlimited Content Edits + Site Support

Frequently Asked Questions

Our team of happiness engineers is on call 24 hours a day, 7 days and week, 365 days a year. We strive to complete all tasks within 8 hours but our happiness engineers usually get them done much faster! Our maintenance service runs during business hours, Monday-Friday.

While our 24/7 team is available at all times for content edits and admin panel changes, we are not an emergency support service. Requests are handled on a first-come, first-serve basis.

Our maintenance service runs during business hours Monday through Friday. This way, if an update causes your website to crash, we're alerted immediately and able to fix it immediately.

We are not an emergency support service. If your website crashes outside of our maintenance hours, it is likely due to something outside of our control, for example, an issue with the hosting service. That being said, if your website is still down once our maintenance service starts up for the day we will catch that and go in to take a look and let you know what next steps to take.

We provide daily security scans and if malware is detected, it will be removed and we'll let you know about it.

The WordPress core and plugin updates also protect your website by keeping your software on the latest version. Your website is constantly being monitored with WordPress security alerts and if there is a vulnerable plugin on your website, it will be updated as soon as the patch is available. MalCare automatically blocks malicious traffic with real-time protection.

Our Unlimited Content Edits Plan covers anything that takes 30 minutes or less to resolve and that can generally be handled within the admin panel of your WordPress site.

For example: Adding or editing content like blog posts, WooCommerce products, pages, etc., editing menus and widgets, installing and activating plugins, and much more.

Have more complex issues? No problem! We’re happy to troubleshoot more complicated issues and then discuss what kind of resolutions we can offer to best fit your needs.

Here's a more comprehensive list of the most common things our team does.

Content Edits:

  • Publishing blog posts and new pages from provided Word or Text documents
  • Adding/Removing/Editing text on posts, pages, products, etc.
  • Uploading provided JPG and PNG images and adding to pages
  • Adding provided Yoast SEO keywords, titles, snippets, etc
  • Adding/Removing/Editing menu items
  • Configuring popups, notification bars, and slide-in features based on provided text, images, and examples
  • Create image galleries

Site Adjustments:

  • Updating theme options
  • Adding redirects
  • Add/Remove/Edit form fields
  • Edit templates made from visual editors (such as Beaver Builder, Elementor, and Divi Builder)
  • Installing simple plugins from the WordPress repository (i.e. “Duplicate Post” or “WordPress Zero Spam”)

We can also take care of the following requests, but they may take a bit longer than our usual turnaround time:

  • Minor troubleshooting involving plugin and theme compatibility
  • Custom CSS / JS
  • Installing tracking codes (i.e. Google Analytics)
  • Testing contact forms and checkout workflows
  • Installing more complex plugins (i.e. a caching plugin or free WooCommerce add-on)
  • Performance / Page-speed related adjustments based on GT Metrix reports

Here are some requests that the Unlimited Content Edits + Support plan does not include:

  • Graphic design changes (like creating graphics or editing images beyond simple resizing/cropping)
  • SEO and Analytics strategy, review, or consulting
  • Writing or providing copy for posts, pages, products, etc.
  • Build-outs and plugin/theme development, including the build-out of new major functionality on an existing site (i.e. setting up an online store, rebuilding existing content through a different page builder, or custom-coding a new plugin to provide new functionality)
  • Host-related optimization
  • Interacting with third-party vendors, including the host, email provider, a plugin/theme’s support team, etc.

Just remember, it never hurts to ask. No matter the request, we’ll help point you in the right direction!

It's easy to submit a content edit request! You can simply send the request via email to support@katieobrien.com. It will be received by our team of happiness engineers immediately and you'll get an email confirmation.

Please include as much information as possible and follow these best practices:

  • The subject of the email should include your domain and a simple subject that captures the essence of your request. An example of a great subject line would be:
  • Include as much information as possible: screenshots, detailed description, errors, videos, etc. Whatever you've got, we'll take it!
  • If you are sending in the copy that you would like posted/updated, please be sure to include it as a word document that our happiness engineers can copy and paste.
  • Be sure to include only one task request per email ticket.

Yes, we offer monthly maintenance reports for each site. These reports highlight all the maintenance work that's been going on behind the scenes and give a general health report of the site.

To cancel a site, you just need to send us an email letting us know. This service works on a 30-day rolling subscription plan basis for cancellation invoices. Your cancellation will be effective for the next 30-day cycle.