Katie O'Brien Website Designer for Interior Designers (5)

Care Plans

24/7 WORRY-FREE WEBSITE SUPPORT

Providing an exclusive website management and maintenance service for online business owners.

Imagine never having to worry about your website ever again. Imagine the peace of mind knowing a team of experts are caring for your website all hours of the day and night. That’s just what’s possible with a website care plan from yours truly.

24/7 WordPress Website Care Plans

The Basic Website Care plan is perfect for those who just want their basic website maintenance covered to keep their website running smoothly.

The Premium Website Care plan is perfect for those who want to keep their website cared for, protected, and fully optimized as their business grows and evolves. The Premium plan also includes unlimited website edits for adding content, updating pages, and more.

Explore the possibilities and sign up below:

Basic — Website Care Plan

$97 / month

  • Weekly status reports
  • Weekly plugin, theme & core file updates
  • Emergency support
  • 24/7 website uptime monitoring
  • Cloud backups (1x daily)
  • Billed monthly, no long term commitment

Premium — Website Care Plan

$197 / month

  • Weekly status reports
  • Weekly plugin, theme & core file updates
  • Emergency support
  • 24/7 website uptime monitoring
  • Cloud backups (4x daily)
  • Billed monthly, no long term commitment
  • Unlimited 24/7 website edits
  • Priority support in VIP queue
  • Security optimization
  • Speed optimization
  • Automated image optimization
  • Google's mobile-friendly test & audit
  • Complete malware removal

Frequently Asked Questions

*Available on Premium plan only.

First and foremost, our goal with emergency support is to be proactive instead of reactive. This means optimizing your website's performance and security so that WordPress emergencies never happen in the first place.

But if something does go wrong, we take emergencies very seriously. We focus on quick communication, explaining the crisis and how we are going to fix it, even if it's as simple as an auto-update emergency.

WordPress automates some of its core updates, especially the more critical ones. The rest, however, we perform on your website every week.

Without some handholding and close monitoring of your WordPress site, your visitors may be left befuddled when they unexpectedly encounter a misaligned page or broken plugin functionality. That may lead to an emergency!

Granted, you have backups to rescue you if such a thing should occur. But your best bet is to leave emergency services to us.

Your WordPress site is managed and monitored 24/7. What’s more, it's closely watched by our team, ensuring that emergencies are taken care of and updates have not adversely affected the security, performance, or user experience of your site.

Our team is distributed, meaning we work from around the globe! This gives us the ability to provide 24/7 service. If your website crashes at 3am on a Sunday morning, someone on our team will be notified within 1 minute, the issue will be addressed and your site will be back up immediately.

My pricing structure for my support plans is set up to keep things lean with a global team. It just makes more sense to handle all our support through email. With that said, customer service is a huge priority of ours and you'll find our email support fast, effective and friendly!

If you need to jump on a Zoom call with Katie, you're always welcome to schedule a strategy session here.

Yep! Just get started with the Premium Website Care Plan and we'll have your site cleaned up within 24 hours.

Response times are typically between 2-6 hours. Resolution time, depending on the ticket is typically between 24-48 hours.

Short answer? It depends. Here's how the process works:

  • When you email support, you will receive an automated response right away, if it is submitted correctly.
  • Within 2-6 hours you will receive a response email that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
  • Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

If the ticket is complex and we need more time, we will let you know if it is outside of that 48-hour window. Communication is key here with response and resolution times, we've got your back!

Unlimited edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! 

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1

  • Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
  • Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

  • Included: You want us to add a new product to your WooCommerce store (for which you've provided all needed content).
  • Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

  • Included: You want us to install and set up a plugin to use it's built-in functionality.
  • Not included: You want us to create new functionality that doesn't exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

  • Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
  • Not included: You want us to write content for or design your About page.

If you’re invited to join my website care plan, that means you’ve already got a solid brand design online. These plans do not cover additional design requests.

However, I do offer Design Days are that are perfect for those one-time design requests or smaller projects.

Send an email with your request and we'll make it happen! You're free to upgrade, downgrade or cancel your plan at any time.

We start providing services from day 1, so for that reason, our monthly care plans are non-refundable. However, we also understand needs evolve and change. So the monthly care plans are flexible and can be canceled with no questions asked. They are monthly rolling subscriptions.